How To Fix Smartphone Speaker Not Working During Calls

Have you ever been in the middle of an important call when suddenly – silence? Or maybe you’ve been excitedly waiting for a call from that special someone, only to miss it because your smartphone speaker decided to take an unexpected break. Frustrating, isn’t it? Do you want to know how to fix a smartphone speaker not working during calls?

If you’re like most people, you rely on your phone to stay connected with loved ones, coworkers, and clients. And when your phone’s speaker stops working, it can leave you feeling helpless. Fortunately, you can take some simple steps to get your phone back in action.

Understanding the Problem

Firstly, we’ll need to distinguish between hardware and software issues. Think of your smartphone as a well-oiled machine where every cog and wheel plays its part. The hardware refers to your phone’s physical parts- including your speaker. The software, on the other hand, is the invisible code that makes everything work together seamlessly. 

When it comes to your speaker not working during calls, the culprit could be either one. A hardware issue might mean a faulty speaker, while a software problem could be glitches in your operating system or call application.

Next, we need to consider when the problem occurs. Is your speaker only silent during calls? Or does the problem persist across other apps and functionalities as well? This is a key clue in our detective work. If the silence is call-specific, it’s likely an issue with your phone or dialer app. 

On the other hand, if the problem spans across other apps or functions, we could be looking at a more general speaker issue.

Preliminary Checks

smartphone speaker not working during calls

Once you’ve identified the problem, it’s time to rule out any easy fixes. It may seem obvious, but sometimes the most straightforward solutions are the ones we overlook. Thus, make sure your phone’s volume is cranked up. A quick swipe up or press the volume button should do the trick. And while you’re at it, check that your call volume isn’t turned down in your settings.

Many a time, that elusive ‘Do Not Disturb’ mode or silent mode setting has been the sneaky culprit behind silent calls. So, navigate to your sound settings and ensure that no such mode is enabled.

Last but not least, we’re going to conduct a little experiment. Grab a pair of headphones or switch on your speakerphone during a phone call. Can you hear now? If yes, the problem is likely with your phone’s internal speaker.

Basic Troubleshooting Steps

smartphone speaker not working during calls

Now that we’ve breezed through the preliminary checks, it’s time to step up our game.

First on our list is the classic ‘turn it off and on again’ strategy. Yes, it sounds cliché, but sometimes, your phone just needs a quick nap to get back on track. So, go ahead and give your device a quick restart. It’s like a mini spa break for your phone!

Next, let’s delve into the world of cache and data. Think of these as the hidden cobwebs in your phone’s storage, causing potential hiccups in some apps, including your Phone app. So, let’s do a little spring cleaning. Head over to your settings, find your Phone app, and clear out the cache and data. Consider it a refreshing cleanse for your Phone app!

Like how we need to keep learning to stay updated, our phones need their software updates too. These updates often contain common bug fixes, so ensure your device is running on the latest software version. It’s like giving your phone a little knowledge boost!

Advanced Troubleshooting

If the above steps weren’t enough to get your phone’s speaker working during calls, don’t worry. We have a few advanced troubleshooting measures up our sleeve. But keep in mind that you’ll need to be extra careful when attempting these solutions, as they could potentially cause more harm than good.

First off is safe mode testing. Safe mode booting temporarily disables any third-party applications, leaving you with just the preinstalled software. Now, make a call and see if your speaker works as expected in this safe environment. If it does, then an app on your phone is likely causing interference.

If all else fails, we have one last resort – the factory reset. This is the equivalent of a complete do-over for your phone. But be warned; this step is not for the faint-hearted. A factory reset will clean your device of all data and settings, bringing it back to its original, out-of-the-box state. Therefore, before taking this drastic step, back up all important data, photos, contacts, and anything else you can’t afford to lose.

When to Seek Professional Help

The first sign that you’re dealing with a hardware issue is if you’ve restarted your phone and the problem persists. Another clue is if the speakerphone works fine but the earpiece speaker doesn’t. It’s also likely a hardware issue if you’ve reset your phone or performed a factory reset, but the problem didn’t go away.

If your smartphone is under warranty, the best place to take it is the authorized service center of your phone’s brand. Often, they can repair or even replace the speaker for free if the phone is still under warranty. 

However, you must pay for phone repair services if your smartphone isn’t under warranty. The cost varies depending on the supplier and the complexity of the issue. Some service centers charge a flat rate, while others charge by the hour. As a general rule of thumb, more significant repairs cost more. 

If you’re looking for inexpensive hardware repair options, you can search online for local repair shops that specialize in smartphone repair. However, be careful when selecting a vendor because some cheaper repair shops might need more equipment or knowledge to complete the repair effectively, delaying the process and even causing more damage to your phone.

How To Prevent Your Speaker From Failing

No one wants to go through the hassle of speaker repair, so it’s best to take preventive measures. Here are a few things you can do to keep your phone’s internal speaker in top shape:

✅Handle Your Phone With Care

Handling your phone with care goes beyond just avoiding drops (although that’s obviously crucial). It also includes being mindful of where and how we use our phones. Are you guilty of cranking up the volume during your shower karaoke sessions? Water and steam can be kryptonite for your phone’s speaker. And let’s not even get started on the perils of beach sand!

Then there’s the question of temperature. Extreme heat or cold can harm your phone’s components, including the speaker. So, maybe think twice before leaving your mobile phone in the car on a hot day or taking it with you on your next polar expedition.

✅Keep it Clean

Keeping your speaker grills clean is as easy as 1-2-3. A simple wipe-down with a soft, dry cloth can work wonders. For stubborn debris, a can of compressed air can be a great tool, blasting away dust particles while being gentle on your phone’s delicate components.

And just like that, with minimal effort, you’ve conducted a major tune-up on your phone’s speaker. By regularly evicting dust and debris from your speaker grills, you’ll keep your phone’s audio crisp, clear, and ready for your next jam session or important call.

✅Mind the Volume

Your phone speaker is a tiny but mighty performer, always ready to belt out your favorite tracks at a moment’s notice. However, constantly pushing it to its limits by playing audio at high volumes is like asking a singer to perform at full blast all day, every day. Eventually, the strain can lead to damage and even vocal fatigue, or in this case, speaker failure.

So how do we keep the concert going without wearing out our star performers? The answer lies in moderation. Try to keep your volume at a comfortable level, one that allows you to enjoy your music without stressing your speaker. This simple adjustment can significantly prolong your speakers’ life, ensuring they continue to hit the right notes for a long time.

✅Use Quality Accessories

Cheap isn’t always better. When finding accessories for your phone, ensure you’re getting products from a reputable brand or an authorized supplier. Cheap knockoffs may seem attractive, but the lack of quality control (and possibly the presence of hazardous materials) can lead to disastrous consequences such as speaker failure. 

So even if it’s going to cost you a bit extra, it’s best to make sure your accessories are from a reliable source.

✅Use Protective Phone Case

It’s time to talk about protection. A protective case and screen protector acts as a buffer between your phone and the world, absorbing shocks from accidental drops, shielding against dust, and even offering some level of resistance against water damage. All these hazards could potentially harm your phone’s speaker, so having that extra layer of protection can make a significant difference.

But remember, not all phone cases are created equal. Some offer more protection than others, and the best ones will provide a balance between durability and design, protecting your phone without obstructing its speakers or port.

✅Regularly Update Your Software

Keeping your phone’s software up to date helps keep the speaker functioning at its best.

Now, I know what you’re thinking – how could software updates possibly impact the speaker? Well, here’s the deal: when your phone’s software isn’t up to date, it can cause all sorts of glitches and bugs that can impact the speaker’s performance. For example, outdated software might be more likely to cause distortion or crackling in the speaker, or it could lead to slower audio processing times.

On the other hand, when you regularly update your phone’s software, you’re helping to ensure it’s running at its most efficiently. This means that the speaker is less likely to run into any issues, and you’ll be able to enjoy crystal-clear audio for all your favorite songs, podcasts, and phone calls.

Plus, keeping your software up to date is a good idea overall – it helps keep your phone running smoothly and can improve things like battery life and app performance.

✅Restart Your Phone Regularly

Finally, reboot your device from time to time, as this can help clear up minor software issues that could be affecting your phone’s performance and audio. This simple yet effective solution ensures your device runs optimally while protecting it against any rogue apps or processes that may have gone awry. Therefore, make sure you regularly restart your cell phone for best results.

Frequently Asked Questions

Q: How can I restart my iOs device?

A: To restart an iOS device, hold down the “Power button” for a few seconds until you see the “Slide to Power Off” slider. Slide it to the right and wait 30 seconds before pressing the power button again. Your device should now be restarted.

Q: Why is my headphone speaker not working?

A: There are a few possible causes. The most common one is loose connections, which can be easily fixed by unplugging the headphones and plugging them back in. If that doesn’t work, then there could be a problem with the speakers themselves or the headphone jack on your device.

Q: Is connecting to a Bluetooth device bad for my phone’s speaker?

A: Bluetooth technology has been designed to work well with your smartphone speakers without causing any damage to them. As long as you’re not cranking up the volume to unsafe levels, your phone’s speakers will be just fine. Just ensure you don’t keep the device too close to other electronic devices that could cause interference.

Q: What is phone noise cancellation?

A: Phone noise cancellation is a technology that reduces background noise during phone conversations or audio playback. This can be especially useful for people in loud environments, such as those working in offices or frequent public places. Many phones on the market today come with this feature already installed and ready to use.

Q: How do I clean my phone’s speaker?

A: A dirty speaker can muffle your favorite tunes, interrupt your conference calls, and just be an all-around annoyance. Luckily, cleaning your phone’s speaker is a quick and easy task. First, turn off your phone to avoid any accidental damage. Next, gently brush the speaker grill with a toothbrush (preferably a new one you won’t use again). You can also try using a cotton swab dipped in water and rubbing alcohol to remove any stubborn grime. Once you’re done, let your phone dry completely before turning it back on. 


No matter how well you take care of your smartphone’s speaker, sometimes it just fails for no apparent reason. The good news is that there are options for fixing this issue. From taking advantage of warranty services to finding an inexpensive repair shop, there’s a solution for every budget and situation. 

It’s important to understand the repair process and how much it may cost so that you can make an informed decision. Research different service centers and inquire about their rates, as this will give you a better idea of what to expect in terms of cost.

At the end of the day, taking good care of your phone’s internal speaker is essential for a smooth user experience. By following these simple tips and being mindful of how you handle your device, you can keep your audio performance at its peak for longer.

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